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Privacy Policy

Last updated: September 2025

1. Introduction

Minutes Agency Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We may collect:

  • Contact details (name, email, phone, company)

  • Information submitted through forms or newsletter sign-ups

  • Data from CRM access if you are a client

  • Technical data such as IP address, browser type, device

  • Usage data including website interactions and analytics

We do not knowingly collect information from anyone under 18.

3. How We Collect Data

  • When you fill forms or subscribe to newsletters

  • When you use our CRM or services

  • Through cookies and analytics on our website

4. Legal Basis for Processing

We process data on the basis of:

  • Consent (e.g. newsletters, marketing emails)

  • Contract (to deliver products and services)

  • Legal obligation (where required by law)

  • Legitimate interests (improving services, analytics, administration)

5. How We Use Data

We use your information to:

  • Deliver our products and services

  • Communicate with you about enquiries or projects

  • Send marketing updates if you have opted in

  • Improve our website and services

  • Meet legal obligations

6. Data Sharing

We may share data with trusted service providers working on our behalf (hosting, analytics, CRM systems, payment processors). We may also share with professional advisers or regulators when required by law. We never sell personal data.

7. International Transfers

If data is transferred outside the UK we ensure safeguards are in place, such as approved contractual clauses.

8. Data Retention

We keep data only as long as needed for the purposes collected or as required by law. In most cases, this is up to six years for legal and tax reasons.

9. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Object to processing

  • Restrict processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Complain to the ICO (Information Commissioner’s Office)

10. Cookies

We use cookies and analytics tools to improve the website. You can manage or disable cookies in your browser settings.

11. Security

We apply appropriate technical and organisational measures to protect your information, but no system is completely secure.

12. Updates to This Policy

We may update this Privacy Policy. Changes will be posted here with a new date.

13. Contact

For privacy matters contact us:
📧 [email protected]
📞 0161 696 0951