Onboarding at
Minutes Agency
Working with Minutes means building things that actually work. No fluff, no fake urgency, just systems and campaigns that deliver real results. Here's what happens from the moment you're ready to start.
How Onboarding Works at Minutes
Most clients go live within 2 to 8 weeks depending on the service. But we don't start by building things. We start by understanding your business properly: your goals, your audience, your market. Some agencies sign you up and figure things out as they go. We'd rather spend time upfront getting it right than spend your budget on guesses.
- Step 1
Discovery & Foundation
What happens:
We get on an online call with you. We want to know everything relevant about your business: your website, your social presence, your customers, your challenges. Whatever we need to build something that actually works for you.
What you get:
- Clarity on what we need from you to move forward
- Honest feedback on where you stand
What we need from you:
- 30 to 60 minutes for the call
- Honest answers about your business
- Platform access (website, social, ad accounts, CRM)
- Brand materials and customer data
- Step 2
Research & Planning
What happens:
After the call we research your market, your competitors, and your current digital presence. Everything gets documented in our system. Within 1 to 2 weeks we come back with our findings and a clear plan. You review it, push back if needed, we refine it together, and you sign off.
What you get:
- Full research on your business and market
- A clear strategy and roadmap built around your goals
- Approved direction with realistic timelines
What we need from you:
- Honest feedback, say it now not later
- Sign-off on the strategy
- Any missing materials or access we've flagged
You're Now a Minutes Client.
From this point, timelines are counted from your onboarding call. Here's what to expect:
| Service | Time to Launch | Time to Results | Why It Takes This Long |
|---|---|---|---|
| AI Agents & Automation | 1 to 3 weeks | Immediate once live | Simple automations launch quickly. Complex integrations need proper testing. But once it's working, it's working. |
| Smart Websites | 2 to 8 weeks | Immediate once live. Ongoing if support is included. | The site goes live when done. If you continue with a support plan, we keep optimising and improving from there. |
| Paid Advertising | 1 week | 1 to 2 months for optimisation | We research, build campaigns properly, gather data, then optimise. Rushing burns budget. |
| Social Media | 1 week | 2 to 3 months for momentum | Organic reach takes time. We're building an audience and trust, not buying attention. |
| Content Creation | Days to weeks | Impact immediate | Depends on your project. A few hours of filming gets turned around fast. Larger productions with multiple shoot days take longer. |
| CRM Implementation | 1 to 2 weeks | Immediate once live | Setup happens quickly. Getting your team using it properly is the real work. |
| Service | Time to Launch | Time to Results | Why It Takes This Long |
|---|---|---|---|
| AI Agents & Automation | 1 to 3 weeks | Immediate once live | Simple automations launch quickly. Complex integrations need proper testing. But once it's working, it's working. |
| Smart Websites | 2 to 8 weeks | Immediate once live. Ongoing if support is included. | The site goes live when done. If you continue with a support plan, we keep optimising and improving from there. |
| Paid Advertising | 1 week | 1 to 2 months for optimisation | We research, build campaigns properly, gather data, then optimise. Rushing burns budget. |
| Social Media | 1 week | 2 to 3 months for momentum | Organic reach takes time. We're building an audience and trust, not buying attention. |
| Content Creation | Days to weeks | Impact immediate | Depends on your project. A few hours of filming gets turned around fast. Larger productions with multiple shoot days take longer. |
| CRM Implementation | 1 to 2 weeks | Immediate once live | Setup happens quickly. Getting your team using it properly is the real work. |
What Makes Minutes Different
We treat your business like it's our own. Real partnership, honest timelines, and results you can actually measure.
Long-Term Partnership
We don't disappear after launch. Most clients stick with us for years because we stay involved, keep optimizing, and actually care about your success.
Integrated Systems
Your website talks to your CRM. Your ads feed into your content. Your automations handle the boring stuff. Everything works together, not in silos.
Honest Timelines
We'd rather tell you it takes 4 weeks and deliver in 3, than promise 1 week and scramble for 6. No overpromising, no surprises.
All Expertise In-House
From AI development to video production to paid media, we've got specialists under one roof. No outsourcing, no generic templates.
Got a question
in mind?
Answers to the questions we hear most. Got something else in mind? just reach out.
What if we don't have all the materials you need?
Totally normal. Most clients don't have formal brand guidelines or documented processes. We'll work with what you have and fill gaps during discovery. Just be responsive when we ask questions.
What if we want to launch faster?
We can compress timelines if you have everything ready, stakeholders available immediately, and quick turnaround on reviews. But anything under 2 weeks means cutting corners. If speed matters more than quality, we're probably not the right fit.
What if we're not sure which services we need?
Book a call. We'll discuss your goals, challenges, and budget, then recommend what makes sense. No sales pitch, no pressure. Just honest advice.
What if we need to pause or cancel?
For projects, we deliver what's completed and document where things stand. For retainers, we work on 30-day notice. Honestly, we'd rather talk if something isn't working. Most issues can be solved through conversation.
Here are a few things people usually ask us. If you’re wondering about something else, we’re just a message away.