The Story
Honar Ticket is one of the leading online platforms for concert and event tickets. As their audience grew, so did the number of repeated questions sent to their support team, things like “Where is my ticket?”, “What time does the event start?”, or “How can I change my seat?”. They wanted a solution that would help users get answers quickly and reduce the pressure on their team.
What We Did
AI Chat Assistant on Telegram
We built a smart Telegram bot that understands user questions, knows the event rules, and stays updated with the latest events listings. It helps users find events, guides them through the ticket purchase process, and answers common questions instantly.
For customers who have already bought tickets, the bot includes a secure verification step that lets them access their full order details, including seat number, venue information, and even a downloadable version of their ticket.
Automated Event Updates
The Honar Ticket Telegram channel was previously inactive. We connected it directly to the website’s event system, so whenever ticket sales open for a new event, the details and ticket link are automatically posted. This keeps followers informed and helps events sell faster without any manual effort.
The Results
The AI assistant now helps hundreds of users daily, giving them quick, accurate answers while reducing repetitive work for the support team. Fans can find events easily, access their tickets in seconds, and stay up to date through Telegram.
